Every device we sell goes through a 32-point inspection and gets one of three tiers based on how it looks and tests:

Premium — Looks unused. The screen reads flawless from arm's length. Maybe a couple of faint hairline marks under 2mm on the frame that you'd have to look for. No dents, no chips. Battery certified at 90% or higher. Passes 100% of our inspection.

Very Good — Light signs of use. The screen might have a few small scratches under 2mm — invisible when the display's on. The frame shows the kind of marks you'd expect after a few months in a case. No dents, no cracks. Battery at 85% or higher. Passes 100% of inspection.

Fair — Visible wear. Real scratches on the screen and body, possibly a small dent. But no cracks, no dead pixels, no structural damage. Battery at 80% or higher. Still passes 100% of our function tests. Sold as-is — the price reflects it.

Yes. Battery health is tested on every device and listed on the product page where relevant. We don't sell units with severely degraded batteries — our minimum battery health standard is stated on each listing.

Yes — all phones are wiped for any old data, and factory reset.

Before any device is listed, it goes through the following checks: power button and all hardware buttons; screen touch response, display quality and dead pixels; front and rear cameras; speakers, microphone and earpiece; WiFi, Bluetooth and cellular connectivity; charging port and charging function; battery health; Face ID / Touch ID / fingerprint sensor where applicable; network unlock status (all phones are sold unlocked); and factory reset and data wipe confirmed.

Yes. All phones sold by Tech Pasar are network unlocked and will work with any Singapore SIM card (Singtel, StarHub, M1, MVNO). Any included accessories are listed on the product page.

All Premium and Very Good devices come with a 6-month limited warranty from the date of delivery, covering:

• Defects in materials or workmanship that affect the normal functioning of the product
• Battery health falling below 80% within the warranty period (for products with rechargeable batteries, e.g., mobile phones and laptops)

Fair tier devices are sold as-is, without warranty — the price reflects this.

Hardware defects and functionality issues under normal use — screen faults, battery failure, port and button issues. Also covers battery health falling below 80% within the warranty period for phones and laptops.

Does not cover physical damage, liquid damage, unauthorised repairs, or normal wear and tear.

No. All approved warranty claims are resolved via refund to your original payment method only. We do not offer exchanges or repairs.

Email support@techpasar.com or WhatsApp [number] with your order number, a description of the issue, and a photo or video showing the fault. If your claim is approved, we will process a refund to your original payment method. We do not offer exchanges or repairs.

Contact us within 48 hours of delivery. Email support@techpasar.com or WhatsApp [number] with your order number, a description of the issue, and a short video or photo.

Dead-on-arrival (DOA) cases are treated as urgent and handled separately from standard warranty claims — we will prioritise your case and arrange a refund.

Contact us within 48 hours of delivery at support@techpasar.com or WhatsApp [number] with your order number and a photo of the item received. We'll arrange the correct replacement and collection of the wrong item at no cost to you.

14-day returns from the date of delivery. Contact us within 14 days and we'll arrange it.

Once your return is approved, we will provide you with return instructions including the pick up details. Please do not send any items back before contacting us — unapproved returns cannot be processed.

Same condition as received, with all accessories included. We can't accept returns on devices with new physical damage.

Once your return is approved, we will provide you with return instructions including the pick up details. Please do not send any items back before contacting us — unapproved returns cannot be processed.

5–7 business days after we receive and inspect the returned device. The refund will be returned to your original payment method. Your bank may take additional time to reflect the amount.

No. Tech Pasar does not offer exchanges. All approved returns are resolved via refund to your original payment method only.

Yes — we deliver to all addresses in Singapore.

Standard delivery takes 3–5 business days from the date your order is confirmed and shipped.

Delivery days are Monday to Saturday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

We do not currently offer same-day delivery, next-day delivery or self-collection. All orders are delivered islandwide via standard delivery within 3–5 business days.

A tracking number and link will be sent to your email once your order is dispatched. You can use this to monitor your delivery status directly with the courier.

If you haven't received tracking details within 2 business days of placing your order, reach out to us at support@techpasar.com.

Tech Pasar accepts:

• Major credit and debit cards (Visa, Mastercard) via Shopify Payments
• PayNow

All transactions are processed securely. Tech Pasar does not store your card details.

Yes. Tech Pasar runs on Shopify with industry-standard SSL encryption. Your payment details are handled directly by Shopify Payments and are never stored on our end.

If your payment fails at checkout:

1. Check that your card details are entered correctly
2. Ensure your billing address matches your card records
3. Try a different browser or clear your cache
4. Contact your bank to confirm there are no blocks on the transaction

If the issue persists, contact us at support@techpasar.com or WhatsApp [number] and we'll help you look into it.

PayNow payments are usually reflected within a few minutes. If you completed your PayNow transfer but haven't received an order confirmation email after 30 minutes:

1. Check your spam folder
2. Confirm the transfer was sent to the correct PayNow details
3. Contact us at support@techpasar.com with your transfer reference number and we'll look into it.

Yes. An order confirmation email is sent to you automatically after every successful order. If you need a formal invoice, contact us at support@techpasar.com with your order number.

Tech Pasar is a Singapore-based certified refurbished electronics retailer. We source, inspect, grade and warrant every device ourselves — phones, laptops, tablets and audio from brands like Apple, Samsung, OnePlus, Sonos and more.

We exist because the refurbished market in Singapore is full of unknowns — random listings, grey-market imports, devices sold with no grading and no recourse. Tech Pasar is the alternative: a structured, trustworthy place to buy quality second-life electronics at better prices.

Buying refurbished means getting a quality device at a meaningful discount — often 30–50% below retail — without the uncertainty of buying used. Every Tech Pasar device is individually inspected, graded Premium / Very Good / Fair, and (except Fair) covered by warranty. You know exactly what condition the device is in before you buy.

It's also better for the environment: every refurbished device is one less unit headed to landfill.

No. We are an independent refurbisher, not an authorised reseller of any brand. Devices are sold as refurbished/used and are not covered by the original manufacturer warranty.

Email: support@techpasar.com
WhatsApp: [number]

Response within 1 business day.