Every device we sell is inspected and graded before listing. We sell three tiers:

Premium — Looks unused at arm's length. The frame may carry a couple of faint hairline marks under 2mm. No dents, no chips. Battery certified at 90% or higher.

Very Good — Light cosmetic wear. The screen may have a few small scratches under 2mm. The frame shows the kind of marks you'd expect after a few months of use. No dents, no cracks. Battery at 85% or higher.

Fair — Visible wear. Scratches on the screen and body, possibly a small dent. But no cracks, no dead pixels, no structural damage. Battery at 80% or higher. Sold as-is — the price reflects it.

Yes. Battery health is tested on every device and listed on the product page where relevant. We don't sell units with severely degraded batteries — our minimum battery health standard is stated on each listing.

Yes — all phones are wiped for any old data, and factory reset.

The exact checks vary by product type. Phones get the most thorough check (around 40 points), tablets and laptops a slightly shorter list, audio and smart home gear a tighter focus on function.

Across every category we cover the same essentials:

• Function tests on all hardware (display, controls, audio, connectivity, ports)
• Battery health certified to the grade floor
• Software wipe and factory reset
• Activation lock removed (where applicable)
• Cosmetic grading against our standard
• Final QA before listing

The full checklist for the device's category is on each product page.

Yes. All phones sold by Tech Pasar are network unlocked and will work with any Singapore SIM card (Singtel, StarHub, M1, MVNO). Any included accessories are listed on the product page.

Premium and Very Good devices come with a 30-day limited warranty from the date of delivery, covering hardware defects that existed at delivery. Fair-grade devices are sold as-is, no warranty applies.

Beyond our warranty, your statutory rights under Singapore's Consumer Protection (Fair Trading) Act 2003 and Sale of Goods Act 1979 apply in full — including the 6-month presumption that a defect appearing within 6 months of delivery existed at delivery. Nothing in our warranty limits or replaces those rights.

For the full terms and exclusions, see our Terms & Conditions.

Hardware defects that existed at the time of delivery — power, screen, ports, buttons, connectivity, sensors. The fault must be attributable to a manufacturing or workmanship issue, not normal use.

What the warranty does NOT cover:

• Cosmetic wear consistent with the device's grade (scratches, scuffs, marks)
• Cracked or broken screens, water or liquid damage
• Battery degradation — a normal characteristic of pre-owned devices
• Physical damage from drops, impacts, accidents, misuse, or improper handling
• Unauthorised repairs, modifications, non-original parts, or third-party accessories
• Pre-existing flaws disclosed in the listing
• Data loss, software, apps, or account issues
• Compatibility with telcos or networks outside Singapore

Defects flagged on the listing aren't grounds for a claim, but your statutory rights under Singapore consumer law are always preserved.

No. All approved warranty claims are resolved via refund to your original payment method only. We do not offer exchanges or repairs.

Email support@techpasar.com with your order number, a description of the issue, and a short photo or video.

We'll assess and, at our option, repair the device, replace it, or refund a fair amount after verification. Valid claims are at no cost to you — we cover return-to-base and outbound shipping. Invalid claims may incur an inspection or shipping fee.

Please back up your data before sending the device in. We're not responsible for data loss.

Contact us within 48 hours of delivery. Email support@techpasar.com with your order number, a description of the issue, and a short photo or video.

Dead-on-arrival cases are treated as urgent and handled under our 14-day return guarantee — we'll prioritise your case and arrange a refund or replacement.

Contact us within 48 hours of delivery at support@techpasar.com with your order number and a photo of the item received. We'll arrange the correct replacement and collection of the wrong item at no cost to you.

14-day returns from the date of delivery. Contact us within 14 days and we'll arrange it.

Once your return is approved, we will provide you with return instructions including the pick up details. Please do not send any items back before contacting us — unapproved returns cannot be processed.

Same condition as received, with all accessories included. We can't accept returns on devices with new physical damage.

Once your return is approved, we will provide you with return instructions including the pick up details. Please do not send any items back before contacting us — unapproved returns cannot be processed.

5–7 business days after we receive and inspect the returned device. The refund will be returned to your original payment method. Your bank may take additional time to reflect the amount.

No. Tech Pasar does not offer exchanges. All approved returns are resolved via refund to your original payment method only.

Yes — we deliver to all addresses in Singapore.

Standard delivery takes 3–5 business days from the date your order is confirmed and shipped.

Delivery days are Monday to Saturday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

We do not currently offer same-day delivery, next-day delivery or self-collection. All orders are delivered islandwide via standard delivery within 3–5 business days.

A tracking number and link will be sent to your email once your order is dispatched. You can use this to monitor your delivery status directly with the courier.

If you haven't received tracking details within 2 business days of placing your order, reach out to us at support@techpasar.com.

Tech Pasar accepts:

• Visa and Mastercard (credit and debit) via Shopify Payments
• Apple Pay
• Google Pay

All transactions are processed securely. Tech Pasar does not store your card details.

Yes. Tech Pasar runs on Shopify with industry-standard SSL encryption. Your payment details are handled directly by Shopify Payments and are never stored on our end.

If your payment fails at checkout:

1. Check that your card details are entered correctly
2. Ensure your billing address matches your card records
3. Try a different browser or clear your cache
4. If you're paying with Apple Pay or Google Pay, make sure the card on file is up to date
5. Contact your bank to confirm there are no blocks on the transaction

If the issue persists, contact us at support@techpasar.com and we'll help you look into it.

Yes. An order confirmation email is sent to you automatically after every successful order. If you need a formal invoice, contact us at support@techpasar.com with your order number.

Tech Pasar is a Singapore-based certified refurbished electronics retailer. We source, inspect, grade and warrant every device ourselves — phones, laptops, tablets and audio from brands like Apple, Samsung, OnePlus, Sonos and more.

We exist because the refurbished market in Singapore is full of unknowns — random listings, grey-market imports, devices sold with no grading and no recourse. Tech Pasar is the alternative: a structured, trustworthy place to buy quality second-life electronics at better prices.

Buying refurbished means a quality device at a meaningful discount — often 30–50% below retail — without the uncertainty of buying used. Every Tech Pasar device is individually inspected, graded Premium / Very Good / Fair, and disclosed honestly. You know exactly what you're getting.

It's also better for the environment: every refurbished device is one less unit headed to landfill.

No. We are an independent refurbisher, not an authorised reseller of any brand. Devices are sold as refurbished/used and are not covered by the original manufacturer warranty.

Email: support@techpasar.com

Response within 1 business day.